If you need to talk to you doctor during the regular working hours, you probably will call our regular office line which is 604-599-4449. There might be a few sec wait time as we receive a lot of phone calls every day. In about 2018 our telephone provider calculated how much incoming and outgoing calls we have during the average day (this included faxes) and the number was 750 per day. At that time we had three full time family physicians and three Medical Office Assistants. This means that phone lines are very busy.

We appreciate all your calls and we are truly happy that we can be of service for you. We all understand that ones the doctor is with the patient, he/she really has to concentrate in order to provide the best care he /she can. Today's medical world is full of rapidly expanding information. Our patients are significantly more complicated than even 10 years ago. The world of medications is constantly growing as well as known limitations and side effects of current medications.

Obviously, distracting the doctor during the encounter with another patient could only happen if something is really urgent. If you are calling during the regular working hours asking to talk to your doctor, we, therefore kindly ask you to discuss your situation with our Medical Office Assistant and decide on the need to talk to the doctor. Of course if the situation is really urgent, doctor will respond to you need. However, in a vast majority of cases it is very likely that doctor will call you back possibly at lunch time or after he/she finish seeing patients at the end of the day.

We encourage you to try our "text message" option.